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Images in Email Templates not working when emails are being sent

Last post 03-11-2009, 8:55 AM by northfieldwifi. 3 replies.
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  •  03-06-2009, 4:17 PM 399

    Images in Email Templates not working when emails are being sent

    Hello,

     We just got DotNetInvoice up and running thanks to Jermey at DotNetInvoice, so far we are loving it.  We are even having them code some custom features for us.  This program is awesome, and I encourage anyone who is on the fence to take the plunge.  We are a wireless ISP in Northfield MN, although we have just began to use the software, so far it's features and what it's capable of far out exceed anything out on the market thus far.

     Enough reer end kissing, down the nitty gritty.  I have our email templates set up and I just created a test account for myself and sent myself the "Welcome email template".  In DotNetInvoice in the Email Template Configuration the logo we attached in the email is working and shows up, but when I received the Welcome Email in my inbox it was a dead picture.

     I'm guessing it's something I am doing wrong.  The script we are using for the URL is a good link and works, you can see so yourself.  www.northfieldwifi.com/dotnet_invoice.jpg.

     Any suggestions?


    www.northfieldwifi.com
  •  03-09-2009, 1:38 PM 400 in reply to 399

    Re: Images in Email Templates not working when emails are being sent

    Could you forward a copy of the generated email with the broken link and copy and paste the email template text from the admin and send it to support@dotnetinvoice.com.  We'll take a look and let you know what the problem is.  It sounds like it may be trying to add the DotNetInvoice installation URL in front of your logo.  Since your logo is below your installation of DotNetInvoice in the directory structure, this could be the problem.

    ---
    Jeremy
    DotNetInvoice Support
  •  03-09-2009, 2:20 PM 402 in reply to 400

    Re: Images in Email Templates not working when emails are being sent

    I forgot to close this thread, sorry I got it figured out.  When I click the "insert" images I have to "allow" the code in Internet Explorer, then I have to delete the the broken picture and click the insert image button again.  No big deal, I am assuming this has something to do with IE7.0.
    www.northfieldwifi.com
  •  03-11-2009, 8:55 AM 412 in reply to 402

    Re: Images in Email Templates not working when emails are being sent

    northfieldwifi:
    I forgot to close this thread, sorry I got it figured out.  When I click the "insert" images I have to "allow" the code in Internet Explorer, then I have to delete the the broken picture and click the insert image button again.  No big deal, I am assuming this has something to do with IE7.0.

     A simple fix for the above is to just add your site's URL into the trusted sites in IE.


    www.northfieldwifi.com
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