DotNetInvoice Forums

We have DNI 2.4 and are using the scheduled task to trigger creation of recurring invoices.  Each day invoices are created, and a new email is sent to the client that says "The following invoice has been issued to you...You may pay your bill online by logging into your account..." BUT there are no attempts at automatically charging the valid credit card on file for the customer.  There is nothing listed under failed payments and Authorize.NET does not list any attempted transactions. 

 We can manually create credit card payments, so our merchant account is setup and functioning.  Live Payment Gateway Enabled is set to "True" and Payment Gateway Test Mode is set to "False".

From what I have read, DNI is supposed to automatically attempt to charge the credit card on file for the customer when a recurring invoice is created.  What else do we need to do to get this going?  How can we troubleshoot this if it is not working?

Thanks,
Andrew

Hi Andrew,

The payments process in the batch of tasks that run your recurring invoices.  If there are not any failed payments, it seems like something is failing before the payments are processed.  Could you run recurring.aspx and see if it returns any errors?  If you are getting errors and you aren't able to solve them, could you email them to support@dotnetinvoice.com?

I am having the same exact problem.  Have you had any ohter like cases?  Solutions?

Thanks.

Hi Beckie,

One problem that we've seen is if you have a deleted customer or a customer with an invalid email with a recurring invoice, it will trigger an error and prevent the payments from processing.  If you'd like us to take a look at it, please email support@dotnetinvoice.com.